Overview

We want you to feel confident when shopping at IN777 Shop. If you are not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery.

Once 30 days have passed from the delivery date, we may no longer be able to offer a refund or exchange.

Return Eligibility

To qualify for a return, the product must:

  • Be unworn, unwashed, and unused
  • Be in its original condition
  • Have all original tags and labels attached
  • Be returned in its original packaging
  • Include the order number, invoice, or proof of purchase

Items showing signs of wear, washing, perfume, makeup, stains, damage, or alteration may not be accepted.

Please do not send any product back before contacting our customer support team and receiving return instructions.

Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items cannot be returned unless they arrive damaged or defective.

Non-returnable items may include:

  • Underwear and lingerie
  • Swimwear without an intact hygiene seal
  • Socks and hosiery
  • Earrings and other pierced jewellery
  • Personalised or customised products
  • Gift cards
  • Clearance or final-sale products
  • Products damaged through misuse or improper care

The return eligibility of an item may also be stated on its product page.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an incorrect, damaged, or defective product, contact us within 48 hours of delivery. Please provide your order number and clear photographs or videos showing the issue.

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on product availability and the circumstances of the order.

Size and Colour Exchanges

Eligible clothing items may be exchanged for another size or colour, subject to stock availability.

To request an exchange, contact our support team within 30 days of delivery. The product must meet all return eligibility requirements.

If the requested size or colour is unavailable, we may offer store credit or a refund according to this policy.

Refunds

Once we receive and inspect your returned product, we will notify you by email about the status of your return.

If your return is approved, the refund will be issued to your original payment method. Depending on your bank, card provider, UPI service, or payment platform, it may take approximately 5–10 business days for the refund to appear in your account.

Original delivery charges are generally non-refundable unless the product was damaged, defective, or incorrectly supplied by us.

Cash on Delivery Refunds

For orders paid by Cash on Delivery, approved refunds may be issued through bank transfer, UPI, store credit, or another available refund method.

You may be asked to provide the necessary payment details to complete the refund. Customers are responsible for ensuring that the information provided is accurate.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or UPI transaction history again.
  2. Contact your bank, card provider, or payment service.
  3. Allow additional processing time, as some providers may take several business days to post a refund.

If you have completed these steps and still have not received your refund, contact us at:

Sale and Promotional Items

Products purchased during a promotion or sale may be returned unless they are clearly marked as Final Sale or Non-Returnable.

Refunds for eligible sale items will be based on the amount actually paid after discounts, coupons, or promotional offers were applied.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Return shipping charges are non-refundable. When applicable, the cost of return shipping may be deducted from the approved refund amount.

We recommend using a trackable courier service and keeping the shipping receipt until your return has been completed. We cannot guarantee receipt of packages sent without tracking.

Do not return an item to the address printed on the shipping package unless our customer support team confirms that address.

Return Address

After your return request is approved, our customer support team will provide the correct return address and shipping instructions.

For this learning website, the sample contact address is:

 
Office No. 305, Fashion Trade Centre,
Karol Bagh, New Delhi,
Delhi 110005, India
 

Order Cancellations

Orders may only be cancelled before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product qualifies under this policy.

Refused and Undelivered Orders

If an order is refused at delivery or cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, shipping and handling charges may be deducted from any eligible refund.

Repeated refusal of Cash on Delivery orders may result in restrictions on future COD purchases.

Need Help?

For questions about returns, exchanges, or refunds, contact us at:

Please include your order number and a brief description of your request so our team can assist you more quickly.