1. About These Terms

These Terms of Use govern your access to and use of the IN777 Shop website, including browsing products, creating an account, placing orders, submitting reviews, and using any services made available through:

https://in777shop.com

In these Terms, “IN777 Shop,” “we,” “us,” and “our” refer to the operator of this website. “You,” “your,” “customer,” and “user” refer to any person who visits, accesses, or purchases products through the website.

By accessing or using this website, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you should stop using the website.

2. Related Policies

These Terms should be read together with our:

  • Privacy Policy
  • Cookie Policy
  • Refund and Returns Policy
  • Shipping and Delivery Policy
  • Any product-specific terms displayed on a product page
  • Any promotional terms applicable to a discount or offer

These policies form part of your agreement with IN777 Shop.

If there is a conflict between these Terms and specific terms clearly displayed for a product or promotion, the specific terms will apply to that product or promotion, subject to applicable law.

3. Eligibility to Use the Website

You may use the website only if you are legally capable of entering into a binding agreement.

If you are under 18 years of age, you should use the website only with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that:

  • The information provided by you is accurate
  • You are authorised to use the selected payment method
  • You are purchasing the products for lawful purposes
  • You are not using the website on behalf of another person without permission

We may refuse, restrict, or cancel access where we reasonably believe that the website is being misused.

4. Customer Accounts

You may be able to browse and purchase products as a guest or by creating a customer account.

When creating an account, you agree to provide accurate, complete, and current information.

You are responsible for:

  • Keeping your password confidential
  • Protecting access to your email account and device
  • Updating your account information when it changes
  • All activity carried out through your account
  • Informing us promptly if you suspect unauthorised access

You must not create an account using false information, another person’s identity, or an email address or phone number that you are not authorised to use.

We may suspend or close accounts connected with fraud, misuse, abusive conduct, repeated payment disputes, or violations of these Terms.

5. Product Information

We aim to provide clear and accurate information about our clothing, accessories, sizes, colours, materials, prices, and availability.

However:

  • Colours may appear differently depending on your screen settings
  • Product measurements may vary slightly
  • Pattern placement may differ between individual garments
  • Packaging may change without affecting the product
  • Product photographs may include styling items that are not included
  • Availability may change before an order is confirmed

You should review the full product description, size guide, care instructions, price, and return eligibility before purchasing.

Unless expressly stated, accessories shown in product photographs are not included with the main product.

6. Size and Fit

Size labels and measurements may vary between products, manufacturers, and clothing styles.

You are responsible for reviewing the size chart or measurements shown on the relevant product page before placing an order.

Size recommendations, fit descriptions, and customer reviews are provided as general guidance only and do not guarantee that a particular size will fit every customer.

Eligible size exchanges will be handled according to our Refund and Returns Policy and stock availability.

7. Prices and Taxes

Unless otherwise stated, prices displayed on the website are shown in Indian Rupees.

The final checkout page will display the total amount payable, which may include:

  • Product prices
  • Applicable taxes
  • Delivery charges
  • Cash on Delivery fees, where applicable
  • Other clearly disclosed charges

We may change product prices at any time before an order is accepted.

A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing or technical error.

Discounts, coupon codes, and promotional prices may be subject to separate conditions.

8. Pricing and Listing Errors

Although we try to maintain accurate product and pricing information, errors may occasionally occur.

If a product is listed with an obviously incorrect price, description, discount, availability status, or product image, we may:

  • Correct the information
  • Contact you for confirmation
  • Cancel the affected item or order
  • Issue a refund for any amount already paid

We will not use pricing errors as a reason to charge you an increased amount without your approval.

9. Placing an Order

Adding a product to your shopping cart does not reserve that product.

When you submit an order, you are making an offer to purchase the selected products under these Terms.

After receiving your order, we may send an automatic acknowledgement. This acknowledgement only confirms that the order request was received and does not necessarily mean that it has been accepted.

An order is normally accepted when we send an order confirmation or dispatch confirmation, depending on our order-processing system.

We may reject or cancel an order before dispatch where:

  • The product is unavailable
  • Payment cannot be authorised
  • The delivery address is incomplete or unsupported
  • The order appears fraudulent or suspicious
  • There is an obvious product or pricing error
  • Purchase limits have been exceeded
  • The order violates these Terms

If payment has already been received for a cancelled order, an appropriate refund will be initiated.

10. Order Limits and Resale

Products sold through IN777 Shop are generally intended for personal and household use.

We may limit the number of items that may be purchased by one customer, account, household, payment method, phone number, or delivery address.

You must not use the website to purchase products for unauthorised commercial resale, fraudulent activity, or other unlawful purposes.

Bulk or business orders may require separate approval.

11. Payment

Available payment methods will be displayed during checkout and may include, where enabled:

  • UPI
  • Debit or credit cards
  • Net banking
  • Digital wallets
  • Cash on Delivery
  • Other payment methods offered by our payment providers

Payments may be processed by independent payment service providers. Those providers may apply their own terms, privacy notices, fraud checks, and security procedures.

You must provide complete and accurate payment information.

We are not responsible for delays or failures caused solely by your bank, card provider, UPI application, wallet provider, or another external payment service.

12. Cash on Delivery

Cash on Delivery may not be available for every product, order value, postal code, or customer account.

We may confirm a Cash on Delivery order by phone, email, SMS, or another verification method before dispatch.

Repeated refusal of COD deliveries, false orders, unreachable contact details, or repeated failed deliveries may result in:

  • Suspension of COD access
  • Advance payment requirements
  • Cancellation of pending orders
  • Restrictions on future purchases

Any COD handling fee will be displayed before the order is submitted.

13. Delivery

Delivery estimates are provided for guidance and may depend on:

  • Product availability
  • Delivery location
  • Courier capacity
  • Public holidays
  • Weather conditions
  • Local restrictions
  • Address accuracy
  • Events outside our reasonable control

You are responsible for providing a complete and accurate delivery address and an active contact number.

Risk of loss or damage will pass according to applicable law and the delivery arrangements for the order.

If tracking information shows that an order has been delivered but you have not received it, contact us as soon as reasonably possible.

14. Delivery Inspection

You should inspect the package and products promptly after delivery.

If the package appears damaged, opened, tampered with, or incomplete, you should record photographs or a video before opening it where reasonably possible.

Claims involving:

  • Missing products
  • Incorrect products
  • Transit damage
  • Defective products
  • Tampered packages

should be reported within the period stated in our Refund and Returns Policy.

Providing photographs, packaging images, order details, and an unboxing video may help us investigate the issue, but we will not reject a valid legal claim solely because a video is unavailable.

15. Order Cancellations

You may request cancellation before the order has been packed or dispatched.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Where cancellation is accepted, any eligible prepaid amount will be refunded through the original payment method or another agreed method.

We will not impose a cancellation charge on you unless that charge was clearly disclosed and is permitted under applicable law.

16. Returns, Exchanges, and Refunds

Returns, size exchanges, colour exchanges, and refunds are governed by our Refund and Returns Policy.

To qualify for a standard fashion return, a product may need to be:

  • Unworn
  • Unwashed
  • Unused
  • Unaltered
  • Returned with original tags
  • Returned with its original packaging
  • Returned within the stated return period

Some hygiene-sensitive, customised, clearance, or final-sale products may not be eligible for a change-of-mind return.

However, nothing in these Terms or our Refund and Returns Policy removes any remedy that must be provided under applicable law for products that are:

  • Defective
  • Damaged
  • Incorrect
  • Materially different from their description
  • Missing required parts
  • Not of the characteristics advertised or agreed

Approved refunds will be processed through the original payment method or another available method, depending on how the order was paid.

17. Promotional Offers and Coupon Codes

Promotions, discounts, coupon codes, referral offers, bundles, and sale events may be subject to additional conditions.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash
  • Only one promotional code may be used per order
  • Codes may have minimum purchase requirements
  • Certain brands or products may be excluded
  • Discounts may expire
  • Promotional stock may be limited
  • Codes may not be combined with other offers

We may withdraw or correct a promotion where there is an error, misuse, fraudulent activity, or another reasonable operational reason.

This will not affect orders that have already been lawfully accepted, except where permitted by applicable law.

18. Gift Cards and Store Credit

Where gift cards or store credit are offered, they may be subject to separate validity periods, usage restrictions, and redemption conditions.

Gift cards and store credit:

  • Cannot normally be exchanged for cash
  • Must not be resold without authorisation
  • May not be replaceable if lost or used without permission
  • May be restricted to eligible products
  • May not be used to purchase another gift card

Any specific gift-card conditions displayed at the time of purchase will also apply.

19. Product Reviews and User Content

You may be able to submit product reviews, photographs, comments, questions, or other content.

By submitting content, you confirm that:

  • It is based on your genuine experience
  • It is accurate to the best of your knowledge
  • You own it or have permission to share it
  • It does not infringe another person’s rights
  • It does not contain unlawful or harmful material
  • It does not contain confidential payment or identity information

You must not submit:

  • Fake or misleading reviews
  • Reviews written in exchange for an undisclosed benefit
  • Abusive, threatening, or discriminatory content
  • Spam or advertisements
  • Malware or harmful links
  • Another person’s private information
  • Copyrighted content without permission

You grant IN777 Shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, edit for formatting, and use submitted content for website operation, customer support, moderation, and marketing.

You continue to own your original content.

We may remove content that violates these Terms or is irrelevant, unlawful, misleading, offensive, or technically harmful.

20. Acceptable Use

You must not use the website to:

  • Break any applicable law
  • Commit or attempt fraud
  • Provide false account or order information
  • Interfere with website security
  • Introduce viruses, malware, or harmful code
  • Access another user’s account
  • Attempt unauthorised access to servers or systems
  • Scrape or extract website data without permission
  • Copy product listings for commercial misuse
  • Manipulate product reviews or ratings
  • Abuse refund, return, coupon, or Cash on Delivery systems
  • Make threats against employees, delivery partners, or other users
  • Use automated tools that place unreasonable demands on the website

We may investigate suspected misuse and cooperate with payment providers, couriers, security providers, or lawful authorities where appropriate.

21. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to IN777 Shop.

Protected content may include:

  • Brand names
  • Logos
  • Product photographs
  • Graphics
  • Page layouts
  • Written descriptions
  • Videos
  • Icons
  • Software
  • Website code
  • Marketing material

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, modify, distribute, sell, republish, scrape, or commercially exploit website content without prior written permission.

Third-party names, logos, and trademarks remain the property of their respective owners.

22. Privacy and Cookies

Our collection and handling of personal information are explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

By using the website, you acknowledge that necessary cookies may be used to:

  • Maintain the shopping cart
  • Support account login
  • Process checkout
  • Protect website security
  • Remember consent preferences

Optional analytics or marketing cookies will be managed according to the consent options available on the website.

23. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Payment gateways
  • Courier companies
  • Social media platforms
  • Analytics providers
  • Maps
  • Embedded videos
  • Customer-support tools

Third-party services are governed by their own terms and privacy policies.

We do not control external websites and are not responsible for their content, availability, security, or independent handling of personal information.

A link to another website does not mean that we endorse every product, service, or statement offered there.

24. Website Availability

We aim to keep the website available and functioning correctly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for:

  • Maintenance
  • Security updates
  • Technical problems
  • Hosting interruptions
  • System upgrades
  • Events outside our reasonable control

We may change, remove, or update website functions without prior notice, provided that doing so does not unlawfully affect an accepted order or existing consumer right.

25. Disclaimer

Product information, styling suggestions, size guidance, and fashion content are provided for general shopping purposes.

We do not guarantee that:

  • Every product will remain continuously available
  • A displayed colour will appear identical on every device
  • A size recommendation will fit every customer
  • The website will always be free from minor errors
  • Delivery estimates will never be affected by external events

Nothing in this section excludes responsibilities that cannot legally be excluded, including applicable rights relating to defective, unsafe, incorrectly supplied, or materially misdescribed products.

26. Limitation of Liability

To the maximum extent permitted by applicable law, IN777 Shop will be responsible only for direct and reasonably foreseeable loss caused by our breach of these Terms or failure to use reasonable care.

We will not be responsible for loss caused by:

  • Incorrect information provided by you
  • Misuse or improper care of a product
  • Failure to follow washing or care instructions
  • Unauthorised account access caused by your failure to protect login details
  • Delays caused solely by external payment or delivery providers
  • Events outside our reasonable control
  • Business, resale, or commercial losses arising from a consumer purchase

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be limited.

27. Indemnity for Misuse

You may be responsible for reasonable losses, costs, or claims arising directly from your unlawful use of the website, deliberate fraud, infringement of intellectual property, or submission of unlawful content.

This section does not make you responsible for losses caused by IN777 Shop or for rights that cannot legally be waived.

28. Suspension and Termination

We may suspend or terminate website access where we reasonably believe that you have:

  • Violated these Terms
  • Used false or stolen payment information
  • Attempted fraud
  • Abused customers, employees, or delivery personnel
  • Created security risks
  • Repeatedly misused returns, refunds, promotions, or COD orders

Termination of an account will not automatically cancel obligations or rights connected with an already accepted order.

You may stop using the website at any time and may request account closure according to our Privacy Policy.

29. Events Outside Our Control

We will not be responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters
  • Floods or severe weather
  • Fire
  • Epidemics
  • Strikes
  • Transport disruption
  • Government restrictions
  • Civil disturbance
  • Internet or telecommunications failures
  • Courier network disruption
  • Payment network interruption

We will take reasonable steps to reduce the effect of such an event and communicate material order delays where practical.

30. Consumer Rights

These Terms do not remove, restrict, or replace any rights or remedies available to you under applicable consumer protection law.

Where any provision of these Terms conflicts with a mandatory legal right, the mandatory legal right will apply.

You may use any consumer complaint or dispute-resolution process made available under applicable law.

31. Complaints and Grievance Redressal

For complaints concerning orders, products, payments, returns, refunds, delivery, account access, or website use, contact our customer grievance team.

We aim to acknowledge eligible consumer complaints within 48 hours and resolve them within one month from receipt, subject to the complexity of the complaint and any information required from you.

Please include:

  • Your full name
  • Registered email address or phone number
  • Order number
  • Product details
  • A description of the issue
  • Relevant photographs or documents

Grievance Contact

Grievance Officer:
Customer Grievance Team

Email:
[email protected]

Phone:
+91 00000 00000

Address:
Office No. 305, Fashion Trade Centre
Karol Bagh, New Delhi
Delhi 110005, India

32. Governing Law and Disputes

These Terms are governed by the laws applicable in India.

We encourage you to contact our grievance team first so that we can attempt to resolve the issue directly.

Subject to any mandatory consumer forum, commission, authority, or other jurisdiction available under applicable law, disputes relating to these Terms may be brought before the competent courts in New Delhi, India.

Nothing in this section prevents a consumer from using a legally available consumer grievance or dispute-resolution procedure.

33. Changes to These Terms

We may update these Terms to reflect changes in:

  • Website features
  • Store operations
  • Payment or delivery services
  • Business practices
  • Legal or regulatory requirements

The revised Terms will be published on this page with an updated revision date.

Changes will normally apply from the date of publication and will not unfairly alter the terms of an order already accepted before the update.

34. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

35. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver will apply only when it is clearly confirmed in writing.

36. Contact Us

For general questions about these Terms or the website, contact:

IN777 Shop Customer Support

Email:
[email protected]

Phone:
+91 00000 00000

Address:
Office No. 305, Fashion Trade Centre
Karol Bagh, New Delhi
Delhi 110005, India